Electric Chair Lift for Elderly, 20” Height, 300 LBS Support, 30 LBS Weight

Are charger and remote control included in the package or do I need to purchase them separately?
Yes, the package does include the charger and remote control. If any of these items are missing from your package, we will provide you with replacements. I am confused about the Charging Info. After charging my hand control for 3 hours, there is still no light. Is it broken?
The charger's light will turn red during charging and green when fully charged. The hand controller's light will remain off during and after charging. To check the battery level, simply press "UP" or "DOWN" on the controller and the light will indicate the battery level. If I mainly use the chair lift for emergencies and not frequently, how often should I charge the hand controller?
It is recommended to align the charging frequency for the hand controller with how often you plan to use it. Even if you don't use the chair lift frequently, it is advisable to fully charge it at least once a month to prevent deep discharge. Is it safe to use this chair lift in the bathtub and can it be immersed in water?
Our chair lift is waterproof, allowing safe usage in water as long as the hand control is properly connected to the chair. It is safe to submerge during a bath, but make sure not to leave it submerged for extended periods after use. What if I find that the product does not meet my expectations but the 30-day return period has passed?
We offer a 3-month return period for our buyers, so even if the Amazon return window has closed, you can still reach out to us for assistance. We are here to help! [Durable Construction] - Weighing 30 pounds, this lightweight yet sturdy electric chair lift is constructed with high-strength supporting steel rod material and has a weight capacity of 300lb. It provides convenience and safety for the elderly and individuals prone to falls. [Foldable Side Wings] - Equipped with two foldable side wings that allow for easy movement from the ground to the lift chair. The seat cushion is designed for easy cleaning, making it safer and more comfortable for you to use. [Fully Waterproof] - Our chair lift adheres to the IPX8 waterproof standard, ensuring it can be safely submerged. With 6 suction cups to enhance stability, this chair lift can work seamlessly even in a bathtub. [Electric Lifting] - Powered by rechargeable batteries, the chair lift does not require a power supply and can adapt to various environments. It is important to remember to regularly charge the battery. (Note: The indicator light will not turn on while the hand control is charging.) [After-Sales Service] - We offer a returnable service. In the event of damage during transit, please contact us directly for assistance. Count on us to provide you with quality products and exceptional customer support.

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